When I do hospitality and guest service training, I often rotate through my audience and ask individuals “What is your job?” In my business, I get numerous answers such as Server, Bartender, Cook, Host, manager. After I illicit numerous responses, I turn to my
audience and let them know that they’re all wrong.
In the hospitality industry, the definition of our job is warm, personal, engaging service. So I let my audience know that their job is to take care of their guest and ensure their satisfaction. How they do that job is by being a Server, Bartender, Cook, Host, or Manager. In hospitality, everyone’s job function is ultimately to service the guest and ensure that they leave satisfied.
