Mystery Shop and Recruitment

"In April of 2014, the Guest Service Training Program focused on concessions was launched at Westfield at LAX. Since Day 1, Kelley has been our trainer/facilitator, and I could not be more pleased with this partnership. He is professional, inspiring, engaging, and has even become a mentor to some of the attendees that are a part of the ongoing training! I consider Kelley one of my most important business relationships, and he is an integral part of elevating the guest experience in the Westfield at LAX program. I look forward to working with Kelley for years to come..." Quang Nguyen Senior Marketing Professional Westfield at LAX

"Kelley Jones and his team have changed not only our restaurant, but our lives as well. When he came in to meet with us, he let us know who he was before what he wanted to do. He gained our trust and respect by forming relationships with each and every one of us at the restaurant, and shared stories of himself and how he got to where he is now. It was awesome to be able to relate to someone and not have them immediately come in and make changes that we had no attachment to. He taught everyone what to do, and what not to do, and he's super patient along the way. He recognizes each team member's strengths and plays to them. He and his team do not micro-manage...a trait that I've seen many others get caught up in. Instead, he tells us what needs to be done, and let's us flourish. He really brings about a sense of confidence for everybody. He understands different personalities, and has amazing charisma skills to combat any problem that arises. This man changed the way I feel about work...it's fun now, and while I'm still learning, I am proud that I know him and his team. A huge THANK YOU to Kelley!" Gwendolyn Lidia Durma Director of Marketing Violette’s Vegan - Las Vegas

“I have engaged Kelley, a number of times, as a panelist and presenter at Hospitality Design magazine events in Miami, New York and Las Vegas. He is certainly knowledgeable in all areas of hospitality including conceptualizing, design, development and operations. I have found that Kelley can articulate an insiders perspective to our audience.” Stacy Shoemaker Rauen Executive Editor Hospitality Design Magazine

"I just wanted to tell you I attended the Nightclub & Bar Show in Las Vegas recently and attended your seminar and it was AMAZING. I only wish I could have recorded the entire session to watch over and over again. Everything hit home and was unbelievable. I must say I would love to have been able to pick your brain and take that class the entire day. I feel like you had so much to teach and I have been in this business a long time. I was born and raised in Las Vegas and didn't get into the hospitality business until about 15 years ago. I know owning my own business just outside Las Vegas for many years what customer service is, but you made it really easy to understand the Hospitality part of the Hotel/Resort/Restaurant side of things since you are involved in FOH and BOH operations with your many ventures. Again, I just wanted to thank you for the BEST seminar of the entire show. I can't wait for the opportunity to sit in on another in the future." LeeAnn Conrado Corporate Director of Beverage Kalahari Resorts & Convention Center

"Goodwin Hospitality is an organization comprised of caring and committed professionals who take a sincere approach with every client, and provide multiple services under one umbrella to help strengthen the partnership and deepen the impact. The well-rounded platform of services includes recruiting support, mystery shopping, exit interviews, guest satisfaction surveys and cutting-edge field audit technology. Goodwin Hospitality proudly recommends a partnership with Kelley Jones Hospitality based on our own experiences interacting with their team, and our knowledge of the integrity of their services." Eric Goodwin Founder Goodwin Hospitality

“Kelley has been a tremendous help with our ever evolving training programs and has facilitated workshops for OTG Management on leadership and our culture of hospitality.” Scott Eitelberg Chief Operating Officer OTG Management