Seminars

Kelley Jones has spoken at some of the largest industry conventions including Hospitality Design Expo, HD Boutique Expo, Independent Lodging Congress, Bar & Nightclub Show, RD&E Conference, G2E Summit and schools including Culinary Institute of America, UNLV and Temple University. Kelley has trained the team members at all of Madison Square Garden Company venues, including Radio City Music Hall, Beacon Theater, Chicago Theater, L.A. Forum and Madison Square Garden. He customizes his presentation based on the groups he speaks to and the message his clients want conveyed. Some of the seminars he has presented include:

  • Kelley Jones SeminarsHospitality: Warm, personal and engaging service standards for your guests
  • Team Member Engagement: How to lead and motivate the different generations – Baby Boomers, Gen X and Gen Y (the millennials)
  • Compound marketing: Utilizing your staff to help grow your business
  • Bar “food for thought”: The evolution of the bar menu and how to drive sales
  • Defining Your Brand: Creating your Vision, Mission, Motto and Values
  • Guest Experience is the New Marketing Norm: Warm, personal and engaging service standards for your guests
  • Building High Performance Teams: The 4 elements that all high performing teams have in common – Common Purpose, Performance Goals, Complimentary Team Members, Mutual Accountability
  • Branding: The power of branding – who are you and what are you conveying to the public?
  • Reading and understanding your P&L: Do your managers understand the business side of operating your business?
  • The Critical Importance of First Impressions: How do you immediately connect with your guests, team members and peers
  • Creating a compelling Beverage Program: How does your bar relate to your kitchen?
  • Communication and Conflict Management: The majority of the problems in the workplace are a result of faulty communication. Understanding the pros and cons of passive, assertive and aggressive communication styles
  • Leadership: Developing Influence, Improving Employee Accountability, Building Positive Teams, Creating Company Culture
  • Customer Loyalty: Anyone Can Deliver Good Service, It Takes a Strategic System to Develop Customer Loyalty
  • Employee Engagement: Customer Loyalty Starts with Employee Loyalty
  • Company Culture: 5 Ways to Develop a Winning Culture where employees do the right thing when you’re not looking
  • Effective Communication and the Importance of how you communicate to your Team: The M.A.S.T.E.R Technique- Mental Preparation, Atmosphere, Stimulate, Total Participation, Emotional Connection, Realistic Results
  • First Impressions Matter
  • Personalize to Customize
  • Working Together as a Team
  • Navigating the Language Barrier
  • The Power of the Mystery Shops
  • Building High Performance Teams
  • Coaching for Service Success
  • The Cultural Effect and How Communication is Key
  • Conflict Management