True hospitality of warm, personal and engaging guest service can only be achieved when the guest believes you’re on their side. Have you ever walked into a restaurant or hotel and been completely ignored by the staff? A server walks by you, a busser, a bartender, even a manager walks by you and never acknowledges…
Nightclub and Bar Convention 2015
April 1, 2015 by
Kelley’s presentation titled “30 Secrets to Grow Bar Revenue” at Nightclub and Bar 2015
Goodwin Hospitality
March 18, 2015 by
I am pleased to announce a partnership between Goodwin Hospitality and Kelley Jones Hospitality. Goodwin Hospitality is the leading expert in the hospitality industry, offering management recruiting, professional mystery shopping, innovative guest surveys and feedback programs, and personal management services. Kelley Jones Hospitality now offers cutting-edge training programs for any Goodwin client in need of…
Madison Square Garden
March 12, 2015 by
What an honor it was to have worked with the Madison Square Garden company for the second year in a row training more than 4,000 managers, team members, and supervisors at Radio City Music Hall, Beacon Theater, Chicago Theater, LA Forum and Madison Square Garden, “the world’s most famous arena.” What an incredible company and…
Philanthropy in Las Vegas
February 4, 2015 by
How amazing is it that a city known for it’s immoral vices has such a big, caring, giving community with a huge heart! Home to roughly two million people, Las Vegas has so many wonderful charities that truly help people in need. I was honored to serve as the Chairman of the Epicurean Charitable Foundation…
The Los Angeles Forum
January 21, 2015 by
What an honor to Emcee the LA Forum annual meeting with appearances by Joe Walsh of the Eagles, LA Lakers’ Jeannie Buss, Shelli Azoff and the Mayor and Council members of Englewood, California. All 700 plus managers, supervisors and team members of The Forum also attended the event as we kicked off the 2015 concert…
InterContinental Hotels Group acquires Kimpton Hotels & Restaurants
December 30, 2014 by
InterContinental Hotels Group agreed to acquire Kimpton Hotels & Restaurants for $430 million in cash, a move that enhances its stature as a force in boutique and lifestyle hotels given the chain’s existing Hotel Indigo and Even Hotels brands. The acquisition of Kimpton, which manages 62 hotels in U.S. cities and resorts areas, and operates…
Tom Bradley International Terminal Training
December 24, 2014 by
This quarterly training at Tom Bradley International Terminal at LAX focused on cultural awareness and how understanding other cultures can help you to better communicate with people. The reality is that every one of us, as humans, has something in common with every other person on this planet. Finding similarities in all of us gives…
Volunteering at Catholic Charities
December 15, 2014 by
The Epicurean Charitable Foundation had a great time volunteering at Catholic Charities, where ten volunteers served more than 700 meals to those in need last week. What a great way to start out the holiday season!
