First Impressions

When I train service teams, I always inquire, “What is a first impression and how important is it?” First impressions are critical in the business world. It takes ten seconds for a person to decide if they like you or they don’t when they’ve never met you before.

A good first impression, which is made up of your facial expressions, posture, tone of voice, and overall attitude, conveys your enthusiasm or lack thereof. There is never a second chance to make a good first impression. Be conscious of your self-awareness when meeting and greeting new guests.

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