What does your company Kelley Jones Hospitality focus on? Kelley Jones Hospitality is a multifaceted hospitality consulting and management company specializing in freestanding and mixed-use food and beverage complexes, entertainment venues, nightlife, hotel and facility operations. Kelley Jones offers a wide range of personnel, professional and business solutions for the hotel, restaurant, night life and…

I like to describe “compound marketing” as the ability to influence numerous guests, creating amazing experiences for them, thereby utilizing them to market your business. The best example of how compound marketing works is to use a golf analogy. As a horrible golfer myself, I would invite a seasoned golfer to play a game of…

My training and consulting company, Kelley Jones Hospitality, has recently partnered with Goodwin Hospitality to add value to each other’s scope of services. Goodwin Hospitality is a leading provider of mystery shop and recruitment services to the hospitality industry. I am often asked to recommend mystery http://www.viagragenericoes24.com/viagra-tabletas shop companies to my clients and recommend Goodwin…

In my career, I have had many roles in organizations and partnerships to draw my experiences from. I believe collaboration is paramount in any high—performance organization. I believe “that none of us are as good as all of us.” None of us learn from people who agree with us but rather, people that will challenge…

When performing hospitality workshops, I often ask my audience “Can anyone argue with how you feel?” The answer is always a resounding NO. Of course you can’t argue with how someone feels, because that’s their personal emotion. You’ve never had anyone walk up to you and say “how do you feel?” and if you answer…

When I conduct hospitality seminars, I will typically pair people up and give them the simple instruction, “Stare at each other.” The odd result is that within a millisecond, the stare spreads into a smile within seconds, the smiles turn into giggles and, for some people, a full-on belly laugh. At this point, I ask…

I’ll often tell my audience that I want them to think about the last time they went out to a special-occasion dinner, whether it’s with a great group of friends, family members, or a significant other. I tell them to imagine that it was an amazing experience. The food was incredible, the drinks were delicious,…

I often ask teams that I train if it’s ok to tell their guest or client “I don’t know.” Typically, I get emphatic “NOs” from my audience, to which I reply, “Well, what if you don’t know?” I’m a firm believer that it’s almost impossible to know everything and at some point, a team member…