I was first exposed to the Grateful Dead music when I was 14 years old by my older brother. I fell in love with their harmonies on the “Working Man’s Dead” album. Although the band had been playing together since 1965, I did not get to first see them until their Shakedown Street tour in…

What does your company Kelley Jones Hospitality focus on? Kelley Jones Hospitality is a multifaceted hospitality consulting and management company specializing in freestanding and mixed-use food and beverage complexes, entertainment venues, nightlife, hotel and facility operations. Kelley Jones offers a wide range of personnel, professional and business solutions for the hotel, restaurant, night life and…

I like to describe “compound marketing” as the ability to influence numerous guests, creating amazing experiences for them, thereby utilizing them to market your business. The best example of how compound marketing works is to use a golf analogy. As a horrible golfer myself, I would invite a seasoned golfer to play a game of…

My training and consulting company, Kelley Jones Hospitality, has recently partnered with Goodwin Hospitality to add value to each other’s scope of services. Goodwin Hospitality is a leading provider of mystery shop and recruitment services to the hospitality industry. I am often asked to recommend mystery http://www.viagragenericoes24.com/viagra-tabletas shop companies to my clients and recommend Goodwin…

In my career, I have had many roles in organizations and partnerships to draw my experiences from. I believe collaboration is paramount in any high—performance organization. I believe “that none of us are as good as all of us.” None of us learn from people who agree with us but rather, people that will challenge…

When performing hospitality workshops, I often ask my audience “Can anyone argue with how you feel?” The answer is always a resounding NO. Of course you can’t argue with how someone feels, because that’s their personal emotion. You’ve never had anyone walk up to you and say “how do you feel?” and if you answer…

When I conduct hospitality seminars, I will typically pair people up and give them the simple instruction, “Stare at each other.” The odd result is that within a millisecond, the stare spreads into a smile within seconds, the smiles turn into giggles and, for some people, a full-on belly laugh. At this point, I ask…