One of my biggest frustrations involves restaurants that are difficult to maintain. Once you’ve laid out your grand vision on paper and purchased the wood, glass, metal and drywall to turn it into a reality, it will need maintenance. Design flaws can hinder that maintenance, leading to small problems that can result in a run-down…
Restaurant Design
August 25, 2014 by
The design of a restaurant can affect the product, atmosphere and the hospitality provided by your staff. Whatever the designer creates, you have to live with that. That’s why, even though form is important, it can never be at the expense of function. If the food line is positioned too far from the dining area,…
Before You Hire a Consultant… Read This!
August 12, 2014 by
My Trust 3 partners and I were recently hired to consult for a brand new nightclub in Dallas, Texas. In speaking with the owners of the club, I learned that they had previously hired a consultant, but that consultant was unable to deliver the items promised. The nightclub owners were coming up on zoning deadlines…
Rival & Decadence Board of Advisor Meeting
August 1, 2014 by
I spent some time in San Francisco for the Rival & Decadence Board of Advisor Meeting last week. My fellow Board Members and I sailed around the San Francisco Bay and made stops under the Golden Gate Bridge, around Alcatraz and up into Tiburon and Belvedere Island. We shot teaser video for the Rival &…
TGP Consulting
July 25, 2014 by
I am so pleased to announce that I am now collaborating with my old friend and former colleague, Simon Wright, and TGP Consulting to place culinary concepts and celebrity chefs in the Middle East! TGP Consulting provides management solutions to companies in the leisure and hospitality industries. With vast experiences and wide skill sets, the…
F.A.B. Stockholder’s Meeting in Hawaii
July 18, 2014 by
On Tuesday, I was in Hawaii at the Hilton Waikoloa kicking off the weeklong F.A.B. Stockholder¹s Meeting. I gave the keynote speech, addressing more than 120 owners of food suppliers and distribution companies from across the country. My presentation, titled Building Profits Through Relationships, discussed technology in hospitality and how the two are a present-day…
Training at Tom Bradley International Terminal at LAX
July 9, 2014 by
Last week, Kelley provided training to managers, supervisors and team members at the new Tom Bradley International Terminal at LAX on hospitality (warm, personal and engaging service) the importance of first impressions and how we communicate through our attitude. This high-energy, interactive presentation was a mixture of group discussions, presentations and role-playing. Attendees learned that…
Moments of Truth
June 30, 2014 by
If you’ve watched Kelley’s YouTube videos, you’ve heard all about “Moments of Truth” (and if you haven’t, click here to watch). Are you wondering what these Moments of Truth are all about? We’ll explain! Any time someone comes into contact with a person or product within a company or organization, they keep a running scorecard…
Kelley’s Approach to Corporate Training
June 18, 2014 by
Many large corporations struggle with training their team members because a corporate culture has not been defined or effectively communicated to the field. In fact, take any large-scale company as an example and ask one of its non-managerial employees about the organization’s definition of its corporate culture. Nine times out of ten, you’ll easily stump…
